FAQ
1. Product & Selection
Q: How to choose the right size for T-shirts/dresses/sweaters?
A: Check our “Size Chart” on each Shopify product page—we list bust, waist, and length measurements. For sweaters, size up if you prefer a loose fit (knits may shrink slightly after first wash).
Q: What fabrics are your clothes made of?
A: T-shirts: 95% cotton + 5% spandex (soft, stretchy); Dresses: Linen-cotton blends (summer) or knit (winter); Sweaters: Acrylic-wool mixes (warm, easy to care for). Details on Shopify.
Q: Do you have plus-size options?
A: Yes! Most styles go up to size XL/XXL—look for “Plus-Size” tags on Shopify product pages.
2. Care & Maintenance
Q: How to wash knit sweaters without shrinking?
A: Hand wash in cold water with mild detergent, or machine wash on “delicate” cycle. Lay flat to dry—avoid tumble drying (high heat causes shrinking).
Q: Can linen dresses be ironed?
A: Yes! Use low heat (linen setting) to smooth wrinkles. For a casual look, skip ironing—linen’s natural creases are part of its style.
Q: How to keep T-shirts from fading?
A: Wash in cold water, turn inside out, and avoid bleach. Hang to dry instead of using high heat (fading happens faster with hot dryers).
3. Orders & Shipping (Shopify)
Q: How to track my clothing order?
A: A tracking number is emailed once shipped. Check status via your Shopify order confirmation or our “My Account” page.
Q: Where do orders ship from, and how long is delivery?
A: We ship from 1797 Edwards Dr, Sheridan, WY, 82801. 2-3 days (U.S.); 4-7 days (EU/UK); 5-9 days (Canada/Australia).
Q: Is there free shipping?
A: Yes—free standard shipping worldwide on orders over $55 / £42 (applies to all T-shirts, dresses, and sweaters).
4. Returns & Exchanges
Q: What if the dress I ordered is the wrong size?
A: Email squib_batches0x@icloud.com within 30 days (unused, tags attached). We’ll help exchange for the right size or process a refund via Shopify Payments.
Q: Can I return a sweater if it shrinks after washing?
A: If you followed our care instructions, yes—send photos of the shrunk sweater within 14 days. We’ll offer a replacement or refund.
5. Other Questions
Q: Do you sell matching sets (e.g., T-shirt + skirt)?
A: Yes! Check our “Sets” collection on Shopify—we have coordinated T-shirt-skirt or sweater-dress pairs.
Q: Are your clothes suitable for sensitive skin?
A: Most styles are—we avoid harsh dyes. For extra sensitivity, choose cotton T-shirts or acrylic sweaters (wool blends may irritate some skin).