Return & Exchange Policy

1. Eligibility Requirements

Item Type	Return Window	Exchange Window	Key Conditions
T-shirts/Dresses/Sweaters	30 days post-delivery	15 days post-delivery	Unused, unwashed; original tags attached; no stains, tears, or pilling
Defective Items	48 hours post-delivery	48 hours post-delivery	Broken zippers, faulty seams, or incorrect sizes—photos required for verification

Request: Email squib_batches0x@icloud.com with your Shopify order number, item type, reason for return/exchange, and supporting proof (e.g., photos of a torn sweater).
Approval: We respond within 2 business days. Approved requests get a return address (our Sheridan hub: 1797 Edwards Dr, Sheridan, WY, 82801) and unique return ID.
Ship Back: Send items within 7 days. Pack in original packaging or a secure box; fold sweaters/dresses to avoid wrinkles.
Finalization: Inspection takes 3-5 days. Eligible exchanges ship in 48 hours; refunds process via Shopify Payments in 3-5 business days.

Defective/Wrong Items: We cover round-trip shipping (reimburse up to $18 / £14 via logistics receipt).
Personal Reasons: You pay return shipping + 5% restocking fee (covers fabric inspection and repackaging).
Ineligible Items: Used/worn clothing, washed items, or missing tags—refused, you bear return shipping costs.